Digital download templates purchases are non-refundable. Once you are issued the download for the Particular template, you are given permission to retrieve the product. If you do not receive the download link or unable to find the funeral template once you click the download link, in this case please contact us immediately for help. We are able to monitor the number of download attempts for a given purchase. Please contact us through email for a return authorization should this be the case.
DIFFERENT DESIGN: Failure on your part to purchase the correct funeral template design does not authority any type of exchange of a funeral template. Make sure you read each product description carefully before purchase to confirm that is the correct design of template or style you want. We strive hard to provide accurate photos of our templates on each product page along with a video to assist you in seeing the actual design you will receive.
COMPATIBILITY ISSUES: If your funeral template is working and there were unacceptable technical problems relating to your system, we cannot take responsibility on the time frame needed to create the funeral program. If you find any problem, it is your responsibility to contact our customer support team, we can help you in getting your funeral template fully functioning. Often it is the computer’s configuration that some problems exists and we are able to help and suggest what needs to be done in order to correct the problem but we must be notified and told that you are experiencing an problem.